Good to know
Frequently Asked Questions
The questions we get asked most, all in one place. Can't find your answer? Send us a message at the bottom of the page.
How long does delivery take?
We aim to dispatch every order within one working day, and depending on the courier it should be with you within a couple of days. Delivery is a flat £5.95 to anywhere in the UK, however much you buy. Delivery and Click and Collect
Do you ship internationally?
No, we only post within the UK. If you’re visiting Hythe, you’re very welcome to choose Click and Collect instead.
Can I collect my order the same day?
Yes, that’s often possible. Choose Click and Collect at checkout, it’s free, and we’ll email you as soon as your order’s ready to pick up from 2 Admirals Way, Hythe. We’re open Monday to Saturday 9am to 5pm, and Sunday 10:30am to 3:30pm.
Do you offer gift wrap?
We do. Tick “Gift wrap my order” at checkout for £2.50 per order, however many items are in it, and add a gift message if you’d like one. We’ll wrap everything in the shop before it’s posted or collected.
Do you offer personal shopping?
We’d love to help. Send us a message with the age of the child and your budget, and we’ll email across some ideas.
I’ve seen something on your socials. Where can I find it?
Send us a message and we’ll do our best to help. Not everything we post makes it onto the website, so it’s always worth asking.
Is your shop accessible?
Hythe village is level access, but our shop has a small lip to get in. We are packed full of toys, and our space is snug but suitable for pushchairs and small wheelchairs and walkers. We will do our best to support you, so please call us on 023 8084 9388 ahead of your visit if you have any questions about accessibility.
If it’s on the website, do you actually have it?
Yes. We keep our online stock separate from the shop floor, so if you can see it and add it to your basket, it’s in stock and set aside for you. When something sells out, it disappears from the website until we have more.
Can I return something?
Yes. You have 28 days from receiving your order to send it back in its original condition for a full refund. Returns and Refunds
Do you have more in the shop than online?
Lots more. The website is a selection of what we stock. If you can’t see what you’re after, ask us and we’ll check, or see if we can order it in.
How can I pay?
Visa, Mastercard, American Express, Apple Pay and Google Pay. Payments are handled securely by our payment provider, so we never see or store your card details.
How do event tickets work?
Book your place on our Events page and you’ll get a confirmation email straight away. There’s nothing to post, just come along on the day.
Still Not Found What You're Looking For?
Ask us anything. You can also call 023 8084 9388 during opening hours.