Returns and Refunds

If you’d like to return something, email us at hello@toysahoyshop.co.uk and send it back within 28 days of receiving it. As long as it comes back to us in its original condition, we’ll give you a full refund — no need to justify yourself, though we’re always glad to know what didn’t work so we can do better next time.

Please get proof of postage when you send it. Return postage is down to you unless the item was faulty or damaged, and the original delivery charge isn’t refundable except where the law requires it.

If you want to cancel before your order arrives, just email us — the sooner the better, because we pack orders quickly.

You also have a legal right to cancel, which lasts for 14 days from the day you receive your goods. If you cancel, you then have a further 14 days to send them back to us, and we’ll refund you within 14 days of getting them. Our own 28-day promise above is more generous than this, and it’s the one we’ll normally apply.

We check everything before it leaves the shop, but things do occasionally get knocked about in transit. If your order arrives damaged or faulty, let us know as soon as you reasonably can — email hello@toysahoyshop.co.uk or ring us on 023 8084 9388 — and we’ll repair, replace, exchange or refund it, whichever suits you best.

If it needs sending back to us, we’ll cover the postage. You have 30 days from delivery to reject a faulty item and ask for a full refund, and rights beyond that period too.

None of the above affects your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Our full Terms & Conditions have the detail.